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How to motivate people using SCARF model

Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done. - Agile Manifesto, 5th principle

But why and how to motivate people? According to Gallup's report, only 13% of employees worldwide are engaged at work, 63% are not engaged, and 24% are actively disengaged.

In fact, every company have their own engagement policy, however most of these policies are based on carrot & sticks theory, which are more than 100 years old and they use money and other external means to motivate people.

about Carrot and Sticks…

Carrot and Stick approach of motivation is based on a philosopher Jeremy Bentham, during the industrial revolution. This theory is derived from the old story of a donkey, the best way to move him is to put a carrot in front of him and hit him with a stick from behind. The carrot is a reward for moving while the stick is the punishment for not moving and hence making him move forcefully.

Maslow’s hierarchy of needs

This is very popular, and most recognized motivational theory, came around 1950, which states that while people aim to meet basic needs, they seek to meet successively higher needs in the form of a pyramid. Here are the five elements (in order, from bottom to top):

5. Self-Actualization: pursue your dream, ex: painter, actor

4. Esteem: people respect you, self-respect

3. Social: friends, family

2. Safety: safe zone

1. Physiological: food, shelter

First four levels are considered deprivation needs as, their lack of satisfaction causes a deficiency that motivates people to meet these needs.

Conclusion: Maslow’s theory is easy to understand, but not much relevant in today’s complex world. Let’s explore SCARF model, which is considered new age motivational model and based on Brain based research done by David Rock.

SCARF model

This is based on minimize threat and maximise reward which helps in engaging people better as engaged employees are far more productive.

  • Status: who you are in relation to others
  • Certainty: clarity and certainty in your job
  • Autonomy: who takes decisions
  • Relatedness: relationship with boss or team members
  • Fairness: fair treatment, transparency in system

These five are environmental factors which brain is monitoring, and these elements have tremendous impact on motivation.

 

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Let us deep dive into all five elements:

Status: This is about the perception of who you are in relation to others. Leaders wants to give lots of feedback so that employee should do the work differently. When leaders are giving feedback, they need to be extremely careful, as threat response is generated in mind. Feedback need to give in a positive way. This is what even Marshal Goldsmith says, try feedforward instead of feedback. You could increase people’s status by publicly recognizing them. The positive reward from positive public recognition can resonate with people for years. When leaders appreciate for good work, this generates ‘dopamine’ and ‘serotonin’ hormone in the brain. One better practice could be that, for performance review, instead of comparing one employee with others, compare employee’s performance with oneself.

Certainty: Any kind of ambiguity create threat response. Brain is certainty creating machine and always trying to predict what is going to happen next. Leader need to provide clear path, where are we going or at least a date by when they will provide more clarity. Leaders often don’t understand the importance of clear expectation. In the workplace, increasing a sense of certainty comes from having a better understanding of big picture. You could reward someone by giving access to more information like access to full financial data, weekly. People feel much more certain about their world when they have information, which puts their mind more at ease and therefore makes them better able to solve difficult problems.

Autonomy: When people feel, they have no control, no choice, no autonomy, stress level is dramatically high. There has to be a balance between Centralized and De-centralized decision. In Managament 3.0, Jurgen talks about and visualizing Delegation Board, where team play “Delegation Poker” and agree for each decision area. Leaders need to avoid micromanagement, as this is a big de-motivator. Autonomy could be letting people work more flexibly or work from home or reducing the amount of reporting required. Great leaders let others take charge and make their own decisions.

Relatedness: When we are meeting new people, brain automatically take it as a threat. And simple conversation or handshake generate ‘oxytocin’. If you are working in a team specially distributed one, where some people might be from different culture, you need to create common ground. You might share something about yourself on a human level. In the workplace, we can give people opportunities to network with their peers more, by allowing them to attend more conference or networking groups. A feeling of relatedness is a primary reward for the brain, and absence of relatedness generates a primary threat. Lots of companies encourage more water-cooler conversation which results in more productivity. Mirror neuron explains when you see your boss smile, then you smile, then the boss smiles back. Leaders need to be extra cautious of managing their stress level, as their emotions really do impact others.

Fairness: Fairness is more important than money. More and more research points to the insight that a sense of unfairness could be harder to handle than an empty stomach. This is very important that leaders need to trade fairly with people. Some leaders want to keep lots of secrets which is demotivating. There should be more transparency and leaders need to keep their promises. There should be no gap between saying and doing. Report says, there is less impact of downsizing when people understood that the decisions are made fairly. In the workplace, some organization allow people to have community days, where they give their time to a charity of their choice.

You would also like to check some other popular motivational theories, like:

Daniel Pink’s model of Intrinsic motivation, which are Autonomy, Mastery and Purpose.

Herzberg’s Hygiene Theory, which explains Hygiene factors (ex. company policy, salary), and Motivational factors (ex. achievement, recognition).

Theory X (employees are lazy and dislikes work), and Theory Y (employees are creative and self-motivated).

Reference: Brain hormones

  • Oxytocin (ex: bonding, empathy, trust),
  • Dopamine (ex: reward, motivation, addictive),
  • Norepinephrine (ex: threat, alert),
  • Serotonin (ex: pride, status, happy, calm)


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